Business Edition Call Center

Mitel MIContact Center Business Edition

Mitel® MiContact Center Business Edition is designed for single-site contact centers with 25 or fewer agents. This value-packed, out-of-the-box solution offers you the most frequently used applications from Mitel’s Contact Center portfolio, including:

  • Award-winning graphical agent desktop
  • Core set of historical and real time reports
  • Consolidated agent and queue management
  • Rich voice automatic call distribution (ACD) functionality
  • Intelligent, advanced call routing options and interactive voice response (IVR)

Contact Center Business Edition combines robust communications platforms Mitel MiVoice Business (formerly Mitel Communications Director (MCD)) and Mitel MiVoice Office (formerly Mitel 5000 Communications Platform), ACD software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server.

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