Contact centers come in all shapes and sizes. To meet the needs of internal “customers,” some departments in large organizations even perform a contact center role without thinking of themselves as contact centers.
At the other end of the spectrum are enterprise-class operations that might have agents at multiple sites worldwide. They require automated interaction, advanced routing, workforce management tools, and a whole array of other capabilities to work effectively.
Whether it is a department, an enterprise, or something in between, Job 1 for the contact center is ensuring that customers get the kind of service they need to build and maintain profitable relationships:
Mitel has a solution for any type and size of contact center.