Mitel NuPoint Unified Messaging

Simplify your messaging system – respond faster

Take responsiveness from aspiration to reality with Mitel NuPoint Unified Messaging™ (UM). Users are empowered to manage their voice mail, email, and fax messages from their PCs or telephones.

In addition, inbound callers to your organization are empowered to quickly find the person they need to talk with.

Empowering users with control of their messaging

When users control how and when calls reach them, they have more flexibility and can respond faster. NuPoint UM allows users to retrieve fax and voice messages from either their PC or their mobile device. This empowers users to send, forward, save, and sort messages for faster responses.

Further user control and messaging flexibility comes from:

  • Speech to Text service that quickly transcribes voice mails into texts and then forwards to the user’s email inbox. (Available in English, North America only.)
  • Fax services proactively provide fax senders with transmission status information (successful or unsuccessful) – to their email inbox!

Inbound callers connect faster

Inbound callers want good service that transfers them to the right person easily. NuPoint UM enhances service with sophisticated speech auto-attendants where callers just say a name or department and they are automatically transferred to that number.

Language choice means better inbound caller service

For companies operating in a bilingual environment, the ability to provide service to callers in the language of their choice creates a positive experience. When set up for bilingual service, NuPoint UM offers callers a choice of language. Once a selection is made, remaining prompts are played in the selected language.

Flexible deployment options

NuPoint UM delivers a common set of user features in different packages that meet the scale and reliability requirements of all businesses:

Virtual NuPoint UM

Operating in a VMware® vSphere™ environment, Virtual NuPoint UM delivers a highly available solution to meet the local and geo-diverse business continuity needs of today’s corporations, including support for VMware Site Recovery Manager and other vCenter™ Management Tools.

Mitel Applications Suite with NuPoint UM

NuPoint UM is available as part of the Mitel Applications Suite (MAS) which combines the core communication requirements of collaboration, mobility, and messaging into a single application. NuPoint UM is also available on Virtual MAS (Virtual MAS is a VMware Ready virtual appliance).

NuPoint UM Standard Edition

This full-featured and flexible unified messaging solution delivers all the functionality of NuPoint UM and scales to 57,000 mailboxes.

NuPoint UM Single Server

This full-featured and flexible unified messaging solution delivers all the functionality of NuPoint UM with a high level of reliability and resiliency, and scales to 120,000 mailboxes.

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