Unified Communicator Express

Mitel® Unified Communicator® Express (UCX) is a lightweight, serverless unified communications client that provides productivity enhancements like click-to-dial, incoming caller ID pop-up, PC-based missed calls and speed calls list, and personal (Microsoft® Outlook®) directory integration. UCX is supported on Mitel MiVoice Business (formerly Mitel Communications Director (MCD)) and Mitel MiVoice Office (formerly Mitel 5000 Communications Platform (CP)) and is available free for every user.
UCX can be deployed as a desk phone companion or a softphone, so users can move seamlessly between environments. The UCX Softphone makes users more accessible to customers, management, and their co-workers regardless of location. UCX Softphone is available with both MiVoice Business and the MiVoice Office.

Key Benefits:

  • Flexible Deployment Options – UCX offers a wide range of deployment options – from simple end-user downloads to larger-scale pull or pushed-based mass deployment.
  • Flexibility for Mobile and Remote Workers – The UCX Softphone improves the effectiveness and productivity of mobile and remote workers regardless of location. When remotely connected to MiVoice Business or the MiVoice Office via a secure network connection, mobile users can make and receive calls as though they were inside the corporate network.
  • Enhanced Integration and Increased Productivity – By integrating widely-used applications such as Outlook, Microsoft Active Directory® and LDAP directories with a single access point for all communications needs, UCX drives productivity improvements, enhances responsiveness to customers, suppliers and partners and maximizes ROI on their existing IT investments.
  • Low Cost of Ownership – With UCX and UCX Softphone, users can leverage the built-in applications interface of their Mitel IP phone or softphone to interoperate with productivity tools such as MS Outlook – without a dedicated communications server.

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